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UNDERSTANDING HOUSE-KEEPING OPERATIONS IN HOTELS

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Hotels are segmented into different departments such as the food and beverages, the restaurant, house-keeping department, account and administration. The house keeping department consists of employees like cleaners, washers, pressers and artisans with limited formal training and support. Hence they must be trained to deliver quality results and superior performance.

Goal

The goal is “….to exempt, limit and avoid substantially the liability for loss or damage to valuables kept in the custody of the hotel.”

Objectives

  • to identify the odds, challenges and conditions for promoting lodging to transit guests;
  • to provide safe business premises based on common law, duty owed to guests and social invitees of the establishment;
  • to seek out hazards that may not be readily apparent, or seen by patrons or guests;
  • to reduce the liability of losses hotels suffer in the course of day-to-day operations.

Who Should Attend

This informative and highly challenging programme is designed for

  • directors; -head- cleaners
  • development managers; –  washers;
  • executives; – linen runners;
  • house-keeping managers;
  • decision-makers; and staff who wish to introduce the latest techniques for planning and implementing change effectively in hotel business.

Training Curriculum

  • In-road and Insight into House-keeping: An Overview;
  • House-keeping Operations – Scope and Dimensions;
  • The Inn-keepers Concepts in Hotel Operations;
  • Basic Assumptions in Inn-keeping Concepts;
  • The Inn-keepers Duties – Specific and General Duties;
  • The FOCI Areas in Inn-keepers Duties and Obligations
  • Liabilities of Hotels:
    • Basic liabilities
    • Non-Basic liabilities
    • Supportive Legal – Back-ups on Hotel Operations.

Duration

This programme is designed for three (3) days.

Methodology

This training will adopt formal methods such as lecture, discussion, group presentation, syndicate sessions; play and simulation methods. In addition, power-point presentation will be adopted

Management Team

  1. Uwadiunor Nkem Isaac: The Executive Director of Todinkem Consulting. He has over fifteen years cumulative training experience;
  2. Barrister Festus Akpogalino: He is an Abuja based legal consultant; he has expertise in Property and Commercial law.
  3. Joy Morrison: B.Sc. (Food & Nutrition) She has over twelve years experience as a teacher and as a catering staff.

Indicators of Achievement

These include:

  • a change of mind set among house-keeping staff;
  • courteous attention and services;
  • excellent customer relations among staff; and
  • formal dressing and responsible appearance;

Training Venues

  1. Hotel Training Rooms;
  2. Rented Hall and Buildings;
  • Office Board Room Arena.
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